Problem: After conducting a search I get the following:
"ERROR - reference probably deleted."
Solution: This error is usually a direct indication of
an indexing problem within the database or library. There are
a few ways this can be solved. ProCite® and Reference Manager®
users should unload the database from Reference Web Poster and
then rename the index file (.pdx or .rmx) to .old and then go
into ProCite or Reference Manager and perform a Rebuild Database.
This will reconstruct a new index file from the database file
and should be free of errors.
EndNote® users also need to first unload the library from
Reference Web Poster and Macintosh users can download a utility
from our website called "Savior" that will correct EndNote
library problems in most cases. In cases where this does not work
then users should proceed to follow the steps below for Windows
users.
EndNote Windows will need to take all of the references in the
problematic library and dump them into a new, clean library. Note:
this will in most cases renumber all of the references in the
Library. The libraries can then be reposted to Reference Web Poster.
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