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Reference Web Poster Tech Support FAQ

Problem: Why won't my Reference Manager 10 databases show up in the database drop-down field on the RWP web page?

Solution: RWP is compatible with Reference Manager 9.5 or below. Reference Manager 10 introduced an updated database file structure that was necessary to add the 4 new "link-to" fields. Reference Web Poster does not recognize these and will hang as a result. If you need to post a Reference Manager 10 database there are two work-arounds that can be used to get a database posted on the web:

1. Download a copy of RM 9.5's demo version if you do not have a copy of RM 9.5. This available from the RWP support page under patches. Export all of the Reference Manager 10 records in RIS format to a text file. Create a new database in Reference Manager 9.5 Use RM 9.5's Import Text File (from the References menu) to Import and select the RIS Import filter. Note: if the Reference ID's from the RM 10 database do not match those imported into the RM 9.5 then please contact technical support for an updated RIS filter.

2. In some cases, if the 4 new "link-to" fields are not being used, it is possible to use RM 9.5's Rebuild Database feature (from the Tools menu) to construct a compatible database. To do so, make a copy of the RM 10 database file (the .RMD only). In Reference Manager 9.5 select the copy of the RM 10 database file in the Rebuild database dialog. Note: this will not work if a copy of the RM 10 index (.RMX) was also made.

 

 

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