Technical Support FAQ's

(see most recent)

1. I can't see my databases that I posted in the list of searchable databases.
2. After conducting a search I get the following: "ERROR - reference probably deleted."
3. Is Reference Web Poster compatible with Apache Web Server for Windows?
4. Is Reference Web Poster compatible with Windows 2000 and IIS 5?
5. Is Reference Web Poster compatible EndNote® 4/5?
6. Can I install two copies of Reference Web Poster on my server?
7. Can I have my posted databases on another machine or do they have to be on the web server?
8. I can't access my database once it's posted - is this normal?
9. Is Reference Web Poster compatible with Solaris, Linux or other UNIX environments?
10. Is Reference Web Poster® available for Macintosh?
11. I've been trying to install RWP with IIS 4 and have been getting an Error 270 (hex value)? What does that mean?
12. Can I link my posted databases/libraries to my on-line manuscript via hyperlinks?
13. I seem to be getting a conflict with Front Page 98 (or 2000) extensions, is RWP incompatible with them?
14. What is the proper way to set up O'Reilly WebSite Pro?
15. What is the proper way to set up Netscape Enterprise Server 3.6?
16. Is RWP compatible with AOL browsers?
17. Why are databases on a separate server (e.g. file server) from the web server are not recognized by RWP?
18. When conducting a search on the web in my ProCite® database, why can't I seem to find any of the authors that I know should be there?
19. When I post my database to the web my PubMed ID (PMID) numbers don't work.
20. My browser wants to download the CGI or ISA file instead of displaying the RWP web page.
21. After installing the RWP 1.2 over RWP 1.1 on Windows NT 4, the website is no longer accessible.
22. Is Reference Web Poster compatible with the Microsoft .net architecture?
23. Is Reference Web Poster compatible with Cold Fusion?
24. Is Reference Web Poster compatible with Windows 2003 Server?
25. Certain fields such as Notes do not display in the search results in Reference Web Poster even though the output style shows them. How do I get these to display?
26. Why won't my Reference Manager 10 databases show up in the database drop-down field on the RWP web page?
27. Is Reference Web Poster compatible with EndNote 6?
28. When I load the RWP web page my images do not show up. How do I correct this?
29. The RWP installer seems to stall at 72%. How do I make RWP install completely?